Shipping policy
Return & Refund Policy
Your satisfaction is our priority. We proudly accept returns and refunds even for personalized or custom-made items.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
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The item must be returned in its original condition
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Minor variations due to personalization or handcrafted production are considered normal
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Proof of purchase is required
Personalized & Custom Items
We understand that personalized products are meaningful and important.
For this reason, personalized and custom-made items are also eligible for return and refund, provided the return request is submitted within the allowed timeframe.
How to Start a Return
To initiate a return, please contact us at [your email address] with:
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Your order number
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Reason for return
Once approved, we will send you return instructions.
Return shipping costs are the responsibility of the customer unless the item arrives damaged or defective.
Refunds
After we receive and inspect the returned item, we will notify you of the refund status.
If approved:
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Refunds will be issued to the original payment method
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Processing may take 5–10 business days, depending on your payment provider
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos.
We will offer a replacement or a full refund at no extra cost.
Exchanges
Exchanges are subject to availability. Please contact us before sending any items back.
Contact Us
For any questions regarding returns or refunds, please contact us at:
sales@globi.co